How can we help?

Common questions

I can't sign in+

peptidio supports Sign in with Apple, Google, and email. If a sign-in fails, make sure you’re using the same method you originally signed up with. If you signed up by email and forgot your password, use the “Forgot password” link on the login screen.

How do I manage or cancel my subscription?+

Subscriptions purchased in the iOS app are billed and managed by Apple. To change or cancel, open Settings → your name → Subscriptions on your iPhone, or visit apps.apple.com/account/subscriptions. Cancelling stops future renewals; you keep access until the period ends.

I paid but the app doesn't show Pro+

Open the app, go to the paywall, and tap Restore purchases. If it still doesn’t update within a few minutes, sign out and back in. Entitlements sync from Apple automatically, but a restore forces it.

How do I export or delete my data?+

In the app, go to Account → Your data → Download my data for a full JSON export, or Account → Delete my account to permanently remove your profile, protocols, dose logs, check-ins, and everything else. Deletion is immediate and cannot be undone.

How do reminders work?+

Daily dose reminders and the optional weekly recap are scheduled on your device. Turn them on in Account → Reminders and pick your time. If notifications don’t appear, check that they’re enabled for peptidio in iOS Settings → Notifications.

Is peptidio medical advice?+

No. peptidio is an educational tool for adults 18+. It does not diagnose, treat, or prescribe. Always consult a qualified healthcare professional. See our Medical Disclaimer.